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On-Line Commerce Center is perfect for Order Management and Customer Service(CRM) for small and midsize businesses. It will automate daily processing tasks, enable first contact resolution to customer service inquiries, and provide consistent reporting across all order channels.

Order & Campaign Management

When order management is done right, it can streamline your entire fulfillment process, eliminating hours of unnecessary work. It minimizes paperwork for your entire work force, enabling them to focus on results. It also ensures that customers get deliveries on time, boosting customer satisfaction and long-term loyalty.

ORDER MANAGEMENT FEATURES:

• Enforces Business Rules for releasing Holds, Resubmitting Declined Payments and (RMA) Returns
• Auto-Ship Programs are selectable by client and creates new orders as each customer cycle matures
• Batch Import/Export processing from Media Agencies, Web-Sites, Telemarketers, Fulfillment and other partners
• Support for multiple Payment Processing Accounts
• Supports Multi-Pay and Payment Plans
• Shipment Processing interfaces with popular warehouse management packages and inserts Tracking Numbers for one click tracking
• Notification Processing prepares Outbound Calling Queues and Emails based on Call Dispositions and Item Statuses

CAMPAIGN MANAGEMENT FEATURES:

• Sources – Calls and orders are always sourced to their respective advertisement or campaign promotion.
• Cross-Selling & Up-Selling – Products are classified and grouped by the way you want them to be sold and reported.
• Custom Fields – Create your own fields with drop-down lists, date ranges or numeric restrictions to collect special data.
• Continuity – Products optionally enroll into continuity (auto-ship) programs with options that allow you to customize a program to fit the customer’s individual lifestyle.
• Payment & Shipping Options – Strictly enforce rules for payment options for credit cards, checks, COD and terms down to the product offer. Our Country and State preferences allow you to control where in the world you can ship specific products.
• Surveys – Our survey engine allows you to collect data with conditional branching to additional questions based on answers.  Surveys can be attached to calls and orders or used for quality assurance.