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Commerce Center Overview
On-Line Commerce Center is perfect for Order Management and Customer Service(CRM) for small and midsize businesses. It will automate daily processing tasks, enable first contact resolution to customer service inquiries, and provide consistent reporting across all order channels.

Call Center Overview
On-Line Call Center includes all of the same great features of On-Line Commerce Center, and adds Call Center Sales, Agent Performance, Manpower Projections, Time Card & Commissions, and Call Forecasting. In addition, it also allows for seamless integration with most Telephone systems to further reduce remedial tasks and provide accurate blended call and order reports and real-time performance dashboards.

Order Management

When order management is done right, it can streamline your entire fulfillment process, eliminating hours of unnecessary work. It minimizes paperwork for your entire work force, enabling them to focus on results. It also ensures that customers get deliveries on time, boosting customer satisfaction and long-term loyalty.

Call Center Customer Service CRM
The diverse set of CRM (Customer Relationship Management) features allows you to locate customers quickly and perform support tasks with ease.

Call Center Sales
Give your Sales Agent’s the knowledge and the power to maximize every customer interaction.

Call Center Human Resources

Motivate your sales force by giving them access to a running total of their commissions. Our commission tracking feature will take all of the tedious paperwork out of your staff’s hands, empowering your sales professionals at the same time by giving them an up-to-the-minute summary of their earnings. Keep accurate departmental Time Card records and track the status of all agents throughout their shift.

Call Center Dashboards
Get Instant Performance Statistics With Blended Call And Order Data!

Call Center CTI
Learn how On-Line CTI (computer telephony integration) can save you time and improve your campaigns.

Call Center Recorder
With our Client-side Recording, which features a Media Server Retrieval System, you can record calls from any source and store them centrally for playback, download and reporting.